FAQs

Shipping + Handling

Please allow up to 3 working days for your order to be processed and dispatched.

As a small startup Novel North currently only ships to certain countries, but hope to expand worldwide in the coming months.  We currently ship within the UK, to the European Union and the United States and Canada.

Orders are shipped via the Royal Mail.  

Within the UK postage is £3.45 for 1st class and £2.95 for 2nd class.

Orders to the European Union, United States and Canada are shipped via Royal Mail International Standard and priced based on weight.

 

Returns

Our current returns policy is 15 days.  

Items must be returned unused and in their original packaging.  

If you need to return an item please email hello@novelnorth.com, including the reason as to why you would like to return the item and any necessary photo attachments. 

If you require any further information, please email hello@novelnorth.com.